Services

When your system fails, the last thing you want is for your IT Support to get stuck in traffic. Reliant is setup to resolve a variety of problems via remote management tools that help expedite the service you need. However, quality IT Management involves much more than just emergency support. We deploy remote access tools to unobtrusively monitor performance and identify/resolve issues before they compromise your network's performance.  At Reliant we believe excellent support is measured by the emergency calls you do not make. 

 

Some of the issues resolved remotely are: 

  •   analysis of system events and logs
  •   scheduling of anti-virus updates and backups
  •   analysis of firewall attacks and security issues
  •   benchmarking of network performance, demands and capacity

 

  •   management of user accounts, passwords and privileges
  •   monitoring and administration of mail servers
  •   software distribution and updates
  •   desktop support

 

Network Support

  • Server Installation (Virtual or Physical)

  • Email setup, In-house or remote

  • T1/DSL Internet implementation

  • Virtual Private Network

  • SPAM filtering and Network monitoring

  • Remote Access

  • Disaster recovery and prevention

  • Upgrade planning

  • Migration/Relocation

  • Website services and installation

  • Network firewall security

  • User management and security

  • Hardware & software procurement

  • License tracking
 

 Remote Access & Security

  • Secure connection to the office via VPN

  • Connecting multiple satellite offices via Fiber/Cable/DSL or T1 by utilizing open source VPN

 Desktop Support

  • PC and laptop troubleshooting

  • Memory and hard disk upgrades

  • Anti-virus tools

  • Hardware & software procurement

  • PC imaging
 

Remote Backup

The remote backup service provides for easy off-site storage of your data, while it remains easily available when you need it. 

We provide multiple service options starting from 1GB of data backup to as much as 1TB.  One of our network engineers will consult with you to setup your backups, test them and give you instruction on our easy-to-use backup management panel that keeps you in control.

The data is encrypted, compressed and transmitted.  After the initial backup of all of your data, Reliant automatically backs up only the new data and changes you've made to the data backed up previously. This incremental backup feature ensures that all of your data is always safe while minimizing bandwidth usage and cost.

Benefits of Online Backup:

  • Dependable backups - automatic backups means they always get done.
  • Cost effective - no hardware, tapes or tape management costs.
  • Reduced risk - your data is securely stored offsite and only you have access to it.
  • Reliable restoration - disk based restoration is more dependable than tape.
  • Convenient control - use your standard web browser to backup, monitor and restore your data.

 
 
 

 Disaster Recovery

As a quick thought experiment, the next time you are by your servers, look around, and imagine for a moment that it is gone. And not just the computers. Imagine that the entire building no longer exists. Next, imagine that your job is to get as much of the work that was being done on the server going in some fashion, some where, as soon as possible. What would you do?

By thinking about this, you have taken the first step of disaster recovery. Disaster recovery is the ability to recover from an event impacting the functioning of your organization's data as quickly and completely as possible. The type of disaster may vary, but the end goal is always the same.